General Manager

PURPOSE OF JOB:

As a general manager of a pub, your role is to oversee theday-to-day operations of the establishment and ensure its smooth functioning.

RESPONSIBILITIES:

• Staff Management: Hiring, training, disciplinaries,scheduling, and supervising the pub’s staff members, including bartenders,servers, kitchen staff, and security personnel. You will need to ensure properstaffing levels, delegate tasks, and provide guidance to the team.
• Customer Service: Maintaining a high level ofcustomer service and ensuring that patrons have a positive experience. Thisinvolves resolving customer complaints or issues, addressing any concerns, andensuring that the pub provides a welcoming and friendly environment.
• Operations Management: Overseeing the overalloperations of the pub, which includes managing inventory, ordering supplies,and coordinating with vendors. You will need to monitor and control costs,ensure compliance with health and safety regulations, and maintain cleanlinessand maintenance standards.
• Financial Management: Managing the pub’sfinances, including budgeting, tracking expenses, and maximizing revenue. Thismay involve analysing sales data, implementing pricing strategies, andidentifying opportunities to increase profitability.
• Menu Planning and Inventory Control:Collaborating with the kitchen team to develop menus and specials, ensuringthat they align with customer preferences and seasonal availability. You willalso need to monitor inventory levels, control food and beverage costs, andminimize wastage.
• Marketing and Promotions: Collaborating with themarketing team in developing and implementing marketing strategies to attractcustomers and increase the pub’s visibility. This may involve organizingspecial events, live entertainment, or themed nights, as well as utilizingsocial media and other advertising channels.
• Compliance and Licensing: Ensuring compliancewith all relevant legal and licensing requirements, such as obtaining andrenewing permits, adhering to alcohol licensing laws, and maintaining necessarycertifications.
• Business Development: Identifying opportunitiesfor business growth, such as expanding the pub’s offerings, attracting newcustomer segments, or establishing partnerships with local businesses. You mayalso be responsible for analysing market trends and competitors to stay aheadin the industry.
• Financial Reporting: Generating regular reportson the pub’s financial performance, including sales figures, expenses, andprofitability. You will need to present these reports to the pub owner ormanagement and provide insights and recommendations based on the data.
• Staff Training and Development: Implementingtraining programs to enhance the skills and knowledge of the pub’s staffmembers. This includes training on customer service, product knowledge, andresponsible alcohol service.

Overall, as a general manager of a pub, your main objectiveis to ensure the pub operates efficiently, delivers excellent customerexperiences, and achieves financial success.

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