Compassionate Complaints Specialist – Customer Care

Co-op in Manchester is seeking a Complaints Specialist to join the Funeralcare Customer Support team. You will manage complaints from start to finish, taking ownership of each case and working with colleagues to understand what happened, put things right, and support customers during what can be a difficult and emotional time.

The role requires training in the office for 13 weeks, after which you can work in a hybrid model two days per week, with benefits including annual bonus and pension

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