Hybrid TeleOps Manager — Lead 20 Interviewers (3-Month)

Alexander Mann Solutions Ltd. and the Office for National Statistics (ONS) via AMS Skills Creation seek a Telephone Operations Manager to lead a team of up to 20 interviewers, ensure training, performance coaching and effective rota management for UK surveys.

You will be part of a fast-paced operation, ensuring data quality and survey delivery while collaborating with the management team to implement improvements. Hybrid model with 40% office presence and initial in-office onboarding.

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