About the role
Lead. Inspire. Grow. Deliver.
At Virgin Media O2, our stores are where technology meets human connection. Our retail teams create incredible experiences that keep customers coming back.
As a Store Manager, you’ll be at the heart of it all, leading a team of around 5-15 colleagues to deliver exceptional service, drive commercial success and bring our values to life every day. You’ll create an environment where people feel empowered to perform at their best, customers receive expert advice, and every interaction leaves a lasting impression.
Whether you’re developing talent, driving performance or shaping the future of your store, you’ll play a key role in creating a culture that represents our values of brave, real and together.
Day to day, you’ll:
- Leading, inspiring and developing a high-performing team that consistently delivers outstanding customer experiences.
- Creating a positive, inclusive and engaging environment where colleagues can thrive and grow their careers.
- Driving sales performance and commercial results while ensuring every customer receives the right solution for their needs.
- Using insights, data and your retail expertise to identify opportunities and maximise store performance.
- Managing store operations, budgets and P&L performance to ensure sustainable success.
- Coaching and supporting colleagues through regular feedback, development and performance conversations.
- Ensuring compliance, operational excellence and brand standards are always maintained.
- Taking ownership of your store’s performance and continually seeking new ways to improve results and customer satisfaction.
- Travelling when required for regional meetings, store visits, training and company events.
You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.
You’ll work as part of a close‑knit retail team where collaboration, shared success and learning from each other are part of everyday life.
Our ways of working
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Accessible, inclusive and equitable for all
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award‑winning employee network groups that champion allyship, connection, and inclusion across the business.
Who we are
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high‑street presence, helping customers understand their options and make confident choices.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
The must haves
We’re looking for an energetic and commercially minded leader who thrives in a fast-paced retail environment and knows how to bring out the very best in people.
You’ll have:
- Experience leading and developing successful teams.
- Experience in providing growth opportunities for the team, ensuring continual skill development.
- Strong commercial awareness with experience managing budgets with a solid understanding of profit and loss responsibilities.
- A proven track record of driving sales performance and achieving business objectives.
- Excellent coaching, communication and stakeholder management skills.
- The ability to adapt quickly and lead confidently through change.
- A customer-first mindset with a passion for delivering exceptional service.
- A genuine enthusiasm for technology, connectivity and helping people stay connected.
The other stuff we are looking for
What matters most in this role is mindset. If you’re customer‑focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
What’s in it for you
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to:
- Discounts on broadband, TV and mobile
- Cycle2Work schemes
- Dental insurance and neurodiversity assessments
- The Virgin Family platform and O₂ Priority
Next steps
This is more than just a management role. It’s an opportunity to develop your leadership skills, inspire a team and build the experience needed to progress your retail career.
If you would like to join Virgin Media O2 and help create exceptional experiences for our customers every single day, we’d love to hear from you.
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