Senior Information Technology Support Engineer

Our client is looking for a Senior Support Engineer to take technical ownership of assigned client accounts across Apple, Microsoft and Google environments.

You will resolve complex issues, advise senior stakeholders and deliver improvement projects for a portfolio of London-based advertising, marketing and media businesses.

This role combines hands‑on support with proactive technical management.

Responsibilities

• Own the technical relationship with assigned clients, acting as their main point of contact.
• Resolve technical issues across Apple, Microsoft and Google environments, coordinating specialist input where required.
• Deliver scheduled on‑site support, including full­day client cover, alongside remote helpdesk support.
• Manage incidents through to resolution within agreed service levels, maintaining clear communication throughout.
• Review client environments, identify technology gaps and recommend practical improvements.
• Plan and deliver technical projects from initial scope through to implementation.
• Lead the technical elements of client onboarding, offboarding and infrastructure reviews.
• Maintain accurate ticket, time and technical records.
• Identify technologies and service improvements that strengthen client environments and support account growth.

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