Deputy Practice Manager

Overview

In this role you will support the Practice Manager to ensure smooth daily operations of a busy primary care setting. You will collaborate with GP partners and the broader team to deliver high-quality services to patients. The role spans HR, operations, compliance, IT and service development, offering variety and development opportunities. You will work both independently and as part of a team, applying practical, solutions-focused thinking to improve staff support and patient care. This is a hands-on, impact-driven position within a high-performing practice.

Responsibilities

• Support day-to-day operation of the Practice with the Practice Manager
• Coordinate HR processes: recruitment, inductions, appraisals, absence management and staff records
• Assist with quality, compliance and contractual requirements (CQC, QoF, Enhanced Services, data quality, annual returns)
• Coordinate staff training and compliance records
• Support management of patient complaints and PPG activities
• Coordinate estates, IT, and Smartcard administration with internal/external providers
• Plan and deliver Practice initiatives (annual flu programme, TARGET activity)
• Prepare and submit various claims and reimbursements (CQRS, GP Reimbursement, Minor Surgery, CQC, water, clinical waste)
• Attend and represent the Practice at internal and external meetings
• Ensure timely completion of operational, administrative and contractual requirements

Key requirements

• Experience as a member of a management team
• Proficient in Microsoft Word and Excel
• GCSEs including English and Mathematics; A Levels
• Experience using EMIS (desirable)
• Experience coaching staff (desirable)
• Management qualification (desirable)
• DBS check required

• well-organised
• approachable
• solutions-focused
• Microsoft Word
• Microsoft Excel
• EMIS

…