Technical Analyst Team Manager – Quality Assurance

Overview

As Quality Assurance (Team Manager), you lead a UK-wide QA team within Technical Corporate Services to ensure fresh and prepared foods meet specifications. You translate complex data into clear management information to protect customers and support procurement decisions. You drive a quality culture across logistics sites and oversee governance of product specifications. You collaborate with cross-functional teams to resolve non-conformities and deliver continuous quality improvements. This role combines leadership, data analytics, and hands-on QA expertise to safeguard product safety and availability.

Pay / Benefits

• generous holiday entitlement
• discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores
• career progression and development opportunities
• Healthcare / Wellbeing benefits including Aviva Digital GP
• Free parking

Responsibilities

• Lead a team of QA Analysts to ensure products meet specifications and manage non-conformities with timely stakeholder feedback.
• Provide day-to-day coaching and operational support to improve capability and consistency.
• Collate, analyse, and report KPIs, customer complaints, and intake data; identify recurring issues and drive corrective actions.
• Produce objective technical reports to support supplier performance and quality improvements.
• Govern product specification systems to maintain food safety due diligence across growers and packing sites.
• Review complaint trends and coordinate withdrawals or recalls when necessary, with timely communication.
• Develop and maintain technical policies, standards, and procedures; oversee training for Technical & Logistics teams.
• Build cross-functional relationships to resolve quality and compliance issues and influence practices affecting waste and availability.
• Provide guidance for complex quality decisions balancing commercial, customer, and safety priorities.
• Lead continuous improvement initiatives to strengthen standards and operations; act as escalation point for quality concerns.
• Champion a quality culture and promote product safety and compliance across the business.
• Attend meetings to review KPIs, quality performance, and improvement actions; support Technical projects and trials.

Key requirements

• Proven QA background in Produce / Fresh food industries
• Experience in data management, trend analysis, IT systems, and technical reporting
• Working knowledge of HACCP principles
• Excellent leadership and communication for reporting and stakeholder engagement
• Strong influencing, planning, and deadline management skills
• Ability to follow up on issues, streamline processes, and reduce administrative burden
• Strong sensory awareness to champion customer expectations during product testing
• Full UK driving licence for field-based site support and travel

• analytical mindset
• stakeholder management
• clear communication
• data management
• trend analysis
• IT systems

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