Application Support Analyst

Overview

In this role you will support business-critical applications within Asset Management, pairing hands-on investigation with clear cross-team communication. You’ll diagnose incidents across application, database, and integration layers, leveraging SQL and Java to resolve issues and drive improvements. You will help bridge legacy platforms with newer technology as the portfolio evolves. This is a hands-on operational role that supports reliable services and ongoing modernization, contributing to sustainable client outcomes.

Pay / Benefits

• annual performance bonus
• share schemes
• generous pension contribution
• life assurance
• Healthcare Plan (permanent employees only)
• 25 days holiday plus optional extra days

Responsibilities

• Support business-critical applications in a production environment
• Investigate incidents using logs, SQL queries, stored procedures and application code
• Diagnose application, database, integration and service issues
• Read and debug Java code to identify faults and improvements
• Manage incidents, problems, requests and changes through standard processes
• Communicate service impact and resolution progress to stakeholders
• Deliver fixes, enhancements and preventative improvements
• Contribute to modernisation of the application estate and adoption of newer tools

Key requirements

• Strong SQL skills with query writing and understanding of stored procedures
• Working knowledge of Java for reading, interpreting, and debugging code
• Experience supporting business-critical applications in production
• Knowledge of relational databases, ideally including Sybase
• Understanding of incident, problem and change management processes
• Clear communication and ability to explain technical issues to varied audiences
• Proactive, curious, and willing to learn unfamiliar systems and processes
• Computer Science degree or equivalent qualification
• Experience in financial services or asset management and familiarity with OpenShift, JBoss, ServiceNow or ITIL-aligned environments (helpful but not mandatory)

• Clear communication
• Proactive mindset
• Curiosity
• SQL
• Java
• Relational databases (Sybase)

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