SAINT LAURENT – Department Manager – Harrods

Overview

As Department Manager, you lead a luxury department to drive sales and uphold the brand’s service standards. You work closely with the Store Director to analyze performance, coach the team, and implement action plans from HQ. You act as a brand ambassador, ensuring exceptional customer experience and loyalty. This role blends people leadership with strategic store-level execution to amplify the store’s contribution to the brand.

Responsibilities

• Supervise sales to ensure customer engagement and maintain brand standards
• Maintain excellent customer service levels at all times
• Drive KPI performance and keep the team informed of store performance
• Implement HQ and Store Director action plans and ensure follow-up
• Identify strengths of team members and support growth via training and coaching
• Support morning briefings, 1:1 meetings, and personal development plans
• Manage delicate product-related situations
• Adhere to company policies and procedures
• Network with local and international luxury players to promote loyalty, especially Top Clients and VICs
• Lead by example as a brand ambassador

Key requirements

• 3-4 years+ experience in selling luxury goods or retail
• Proven management experience with ability to coach and develop others
• Product sensitivity and strong knowledge in the category
• High sensitivity to customer experience and loyalty
• Detail-oriented, organized, and able to prioritize
• Adaptable, transparent, and curious approach
• Willingness to participate in innovative projects
• Excellent interpersonal skills and passion for customer service
• Positive attitude and eagerness to learn and grow

• excellent interpersonal skills
• customer-centric mindset
• coaching and mentoring
• KPI analysis and performance tracking
• training and coaching delivery
• product knowledge within luxury category

…