Technical Product Support Engineer

Overview

As a Technical Product Support Engineer, you will back the repair operations across Europe, Africa, the Middle East and Australia. You will provide hands-on technical and engineering support, drive repair improvement initiatives, and assist with new models and diagnostic tools rollout. You’ll track partner performance against KPIs and collaborate with HQ and cross-functional teams to resolve complex issues. This role sits at SIEE’s London head office, offering a pathway to influence repair quality and efficiency across a global network.

Pay / Benefits

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café/Free soft drinks/On site bar

Responsibilities

• Provide ongoing technical support to repair partners on diagnostics tools, equipment and processes
• Collaborate with cross-functional teams to resolve field technical and quality issues
• Distribute and manage technical equipment to repair partners per security policy
• Offer technical guidance for new product introductions and launches
• Support implementation and maintenance of new repair processes
• Review technical requirements with repair centres ensuring compliance
• Assist users of internal bespoke applications and troubleshoot
• Deliver training on new models/equipment to repair centres
• Drive repair partner process improvements to meet KPIs
• Enhance repair centre efficiencies in production flow, assembly and testing
• Prepare materials for technical meetings and follow up on actions
• Provide ad hoc analytical support

Key requirements

• 2+ years in electronic engineering or manufacturing (or graduate with necessary skills)
• Understanding of software installation/configuration and error log interpretation for troubleshooting
• Ability to diagnose hardware faults at circuit-board level
• Strong knowledge of electronics equipment and tools
• Technical mindset with problem-solving orientation
• Experience troubleshooting electronic products and embedded systems
• Hardware-focused background with some software exposure
• Experience introducing new technical equipment into repair environments
• Experience managing firmware releases to repair centres and testing releases internally
• Self-motivated, proactive, able to prioritise and meet deadlines
• Team player with fast, efficient work style and attention to detail
• Strong MS Office skills
• Desirable: basic project management, data trend analysis
• Useful: additional European language, multi-lingual experience
• Experience in consumer electronics
• Confluence and Jira experience

• problem-solving
• proactive
• team collaboration
• electronic engineering
• hardware diagnostics
• firmware management

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