Sr. IT Support Engineer

Overview

In this role you will deliver advanced IT support across end-user, infrastructure and business applications within a manufacturing environment. You act as a local escalation point, driving incidents to resolution and supporting secure, compliant operations and tech refresh initiatives. You’ll collaborate across 1st–3rd line boundaries and contribute to deployment, migration and improvement projects. This is a hands-on, impact-driven position at Teledyne Qioptiq, enabling critical engineering and production workflows.

Pay / Benefits

• salary sacrifice pension plan with 6% match
• Employee Stock Purchase Plan
• life assurance cover (eight times salary)
• Electric & Hybrid Vehicle car scheme
• 26 days holiday plus bank holidays
• Learning and development opportunities

Responsibilities

• Provide on-site and remote incident and service request support, owning resolution or escalation
• Diagnose issues across Windows endpoints, M365, networks, servers, mobile devices, printers, and meeting-room tech
• Escalate and mentor Service Desk colleagues, performing root-cause analysis and knowledge transfer
• Manage onboarding/offboarding of employees
• Maintain ticket updates, communications, technical records, and knowledge articles
• Administer Windows 10/11 devices and Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
• Perform delegated administration in Active Directory, Group Policy and Microsoft Entra ID
• Support device builds, deployment, patching, endpoint management and compliance
• Collaborate with remote infrastructure teams on Windows Server, backups, network gear, VPN, DNS/DHCP, firewalls and racks
• Respond to endpoint security alerts, support cyber incident response and vulnerability remediation
• Complete SOX-related audits and control evidence
• Adhere to IT standards, information security, health and safety, and site procedures
• Support local business apps (CAD, time and attendance, environmental monitoring, shop-floor systems) and participate in refresh/migration/projects
• Identify recurring issues and opportunities for service improvement through data and root-cause analysis
• Maintain safe IT spaces and assist with hardware moves and rack patching

Key requirements

• 5–10 years IT support experience with substantial 2nd-line and some 3rd-line/infrastructure exposure
• Proven delivery of high-quality enterprise user support with ownership of complex incidents
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Group Policy and Microsoft Entra ID
• Experience with endpoint management, deployment, patching and device compliance
• Networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN, basic firewall concepts)
• Experience with Windows Server, virtualization, file services, permissions and backup monitoring
• Familiarity with ITSM platforms such as ServiceNow and disciplined incident/request/change/knowledge processes
• Ability to document procedures, interpret policies/audit requirements, and handle unprescribed solutions
• Strong customer communication, prioritization, problem-solving and root-cause analysis skills
• Desirable: manufacturing/aerospace/defence IT exposure; PowerShell scripting; basic cloud awareness (Azure)
• Willingness to travel to UK sites and provide occasional out-of-hours support

• customer-focused
• proactive
• collaborative
• Windows 10/11
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Active Directory

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