Vacancy Name UKI -Inside Sales Agent
Vacancy ID VN3110
Location UK – Belfast
Created Date AM
Description The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.
Key Responsibilities REVENUE
Selling a range of Achilles products & services to prospective customers
Cross-selling & upselling to maximise revenue opportunities
Manage the annual subscription renewal process for designated accounts
Achieve monthly quarterly and annual sales objectives
Follow up database mail shots by telephone to establish sales leads
Supporting Buyer-led campaigns to onboard new Suppliers
RETENTION
Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
Proactively review customers accounts, to advise how the customer can achieve more value from the subscription
Promote usage within Supplier organisations through reporting & insights
Maintain optimum customer experience & satisfaction
Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
Recommend additional products and services that can add value to the customer
Manage win-back process where Supplier subscriptions have lapsed
DATA QUALITY
Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
TEAM
Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
Take part in morning huddles to review previous day and to set daily objectives
To work within a framework of corporate standards and policies.
Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents
Qualifications No mandatory qualifications required
Person Specification COMPETENCIES
DRIVE & MOTIVATION
Addresses multiple demands without losing focus or energy
Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence
Encourages others during challenging times with their positive, can-do attitude
INFLUENCING
Successfully employs more than one influencing strategy or tactic when trying to persuade others
Effectively employs bold, unusual, or dramatic steps to persuade and convince others
Rehearses or role-plays conversations or presentations to get feedback on their intended approach
Anticipates the effect of their approach on others
CUSTOMER FOCUS
Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
Asks questions to gain a clear understanding of customers problems or complaints
Keeps customers informed of progress
ACHIEVING RESULTS
Plans and structures own work in order to achieve agreed objectives
Strives to deliver within agreed deadlines
Thinks carefully about how to make the best use of their time
Balances quality standards with the need to meet deadlines
SUPPORTING COLLEAGUES
Treats others with respect, fairness, and consistency
Makes time available to help others when asked
Uses their skills and knowledge to make things easier for others
Thinks about the impact of their own work and performance on others in the team
We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.
Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:
- Pension or retirement benefits
- Health insurance cover
- Paid Annual Leave / PTO
- Charity / Volunteering Day
- Family friendly policies
- Flexible working practices (dependent upon role and location)
- Health & Wellbeing initiatives
When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice
WHJS1_NI
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