Customer Experience Project Lead – 13‑Month FTC

KeolisAmey Docklands is seeking a Customer Experience Manager on a 13-month fixed-term basis to lead customer correspondence management, improvement projects and initiatives within our customer experience strategy. You’ll be responsible for steering projects from concept to delivery and ensuring customer insight remains central to decision-making.

You will work across the organisation and with external partners, including TfL, to identify opportunities, develop solutions and deliver sustainable

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