Customer Experience & Complaints Lead – Automotive (London)

Pybus Recruitment Ltd in London is seeking a Customer Complaint & Customer Experience Manager to own end-to-end complaint handling across the dealer network and drive service excellence in a fast-paced automotive business.

Based at Chiswick Park, this office-based role requires 2+ years in complaints, customer experience or aftersales, strong communication, stakeholder management, and the ability to analyse trends to improve CSAT and loyalty.

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