Operations Manager

Overview

In this role you will deputise for the Store Manager to lead store operations with a focus on safety, standards, and service. You will empower a multi-department team, build management capability, and drive a high-performing, inclusive store culture. You will optimise stock, availability, and customer experience while translating customer feedback into daily improvements. This is an opportunity to shape daily operations at a growing UK retailer with a strong heritage and commitment to people.

Pay / Benefits

• generous holiday entitlement
• discretionary bonus scheme
• 15% discount in stores
• career progression and Leadership School
• free parking
• pension and life assurance

Responsibilities

• Lead and empower the team by building management capability and mentoring department heads
• Maintain high standards, safety, and legal compliance (food safety, hygiene) across all shifts
• Drive sales and product availability through data-informed resource management
• Listen to customer feedback and implement improvements to daily service
• Act as deputy to Store Manager and foster a collaborative, high-performing store culture

Key requirements

• Proven experience in the retail industry with a track record of managing a large, fast-paced store operation with turnover of at least 150k per week
• Empathy and active listening; coaching and giving constructive feedback
• Ability to set clear department goals aligned with store priorities; collaborative mindset
• Calm under pressure and ability to build trust across the store team

• empathy
• active listening
• coaching
• food safety and hygiene compliance
• safety standards
• retail operations management

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