Contract Support Administrator

Responsibilities

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• Providing support to the client and answer calls and emails in a professional and timely manner




• Determine the nature, priority of faults based on information provided by the client.




• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.




• Managing the supply chain and drive them to attend within required SLA’s.




• Driving the engineering team to attend to all callouts within required SLA’s.




• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.




• Raise and assign work orders to relevant resources.




• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.




• Monitoring calls received from the customer through to call completion and updating records.




• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.




• Ensure QHSE documentation is maintained and readily available using company systems.




• Manage system as a key user on site including PPM records, reactive and reporting.




• Promote and maintain company culture throughout the team.




• Maintain people records such as new starters, leavers, general staff changes, contact details, etc.




• Effective communication with all levels of internal teams and external customers




• Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.




• Experience of using cafm systems




• Experience of a similar customer facing role in a medium-sized business.




• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.




• Excellent command of the English language demonstrated through good verbal and written communication.




• Must be detail conscious, accurate and methodical in approach.




• Strong organizational and communication skills




• Able to work systematically and use own initiative.




• Able to work on more than one task at any given time.




• Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently

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