Role Purpose
To lead the coordination and delivery of the LLPM learning programme, ensuring the business has thecapabilityrequiredto deliver safe,compliantand high-quality property management at scale.
The role is accountable for identifying capability gaps, defining and maintaining an outcome-led learning plan, and ensuring learning is aligned to Lloyds Living’s operating model, culture and performance standards, with a focus on embedding capability.
Acting as the integration point between LLPM, the Skills Development team and external providers, the role ensures learning is:
- Designed aroundreal operational needs.
- Embedded intoday-to-day ways of working.
- Drivingmeasurable improvements in performance,controland customer outcomes.
- Success is defined by theimpact on how the business performs and the consistency of delivery, not the volume of training delivered.
Key Accountabilities
- Learning Planning & Oversight
- Define andmaintainaprioritised LLPM learning plan, aligned to:
- Business priorities (e.g. mobilisation, performance, scale-up)
- Regulatory and control requirements
- Operational performance and risk indicators
Ensure learning activity is:
- Outcome-focused and clearly sequenced
- Regularly reviewed and updated in line with business need
- Capability Assessment & Gap Identification
Partner with LLPM, Portfolio, Mobilisation and Risk teams to:
- Identifycapability and performance gaps
- Translate audit findings,incidentsand performance trends intoclear learning requirements
Focus on root cause to ensure interventions are:
- Targeted
- Effective
- Aligned to business priorities
Learning Design & Delivery Coordination
Work in partnership with theSkills teamto:
- Oversee end-to-end learning solutions
- Ensure high-quality, standardised delivery
- Maintain clear oversight of scope, priorities, and re-prioritisation
Manage external providers to:
- Deliver specialist learning whererequired
- Ensure outputs arepractical,relevantand aligned to Lloyds Living standards
Coordinate rollout across LLPM to ensure:
- Clear ownership
- Timely delivery
- Consistent execution
Embedding Learning in the Business
Ensure learning is effectivelycascaded and embeddedacross all relevant teamsand support leaders to:
- Reinforce learning through team routines
- Hold colleagues to account for application
- Align learning today-to-day operational delivery, not standalone activity
Governance & Control Alignment
- Accountable for ensuring all learning activity aligns to Lloyds Living’sgovernance framework and control environment, supporting consistent and disciplined execution across the business.
Embed learning that reflects how the businessoperates, including:
- Decision-making and escalation protocols
- Effective use of governance forums (e.g. Ops Oversight, Risk, SLT)
- Evidence, audittrailand record-keeping requirements
Ensure learning reinforces:
- Where control points exist and how they are applied in practice
- The importance of control discipline and consistent execution
- Clear ownership of decisions and outcomes
Challenge and shape learning outputs to ensure they reflect:
- Real operational risks
- Actual decision points and accountabilities
Monitoring, Reporting & Continuous Improvement
Accountable for tracking thedelivery and impact of the LLPM learning programme, ensuring itremainsaligned to business performance and risk priorities.
Track:
- Delivery against plan
- Coverage across teams and roles
- Alignment to key business risks
Assess effectiveness through:
- Operational performance trends
- Audit and assurance outcomes
- Feedback from stakeholder
Translate insight into action by:
- Identifyingcapability gaps and root causes
- Triggering targeted learning interventions
- Adjusting prioritisation and sequencing of delivery
Maintain continuous improvement by:
- Updating content and approach in line with emerging risks and business needs
- Ensuring learningremainspractical,relevantand outcome-focused
Key Relationships
- Skills Development Team– design authority and delivery partner
- LLPM, Portfolio & Mobilisation Teams– core stakeholders and users
- Risk & Assurance– input on audit findings and regulatory priorities
- External Providers– specialist learning delivery
Skills, Knowledge & Experience
Strong background inproperty management / lettings / property operations, with clear understanding of:
- Residential property operations (repairs, compliance, tenancy management)
- Working with managing agents and contractors
- Delivery within a regulated or controlled environment
- Proven experience inlearning,trainingor capability development, including:
- Working with internal learning (Skills) teams or L&D functions
- Translating business needs intopractical learning outputs
- Coordinating programmes or projects across multiple stakeholders
- Identifyingcapability gaps and implementing structured solutions
Desirable
- Experience in formal L&D, trainingcoordinationor capability roles
- Exposure to regulatory environments (e.g. H&S, compliance, customer outcomes)
- Familiarity with property compliance frameworks (e.g. Building Safety, CDM, safety standards)
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
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