Live Events SaaS: Customer Support Specialist

Maxwell Bond is partnering with a fast-growing Manchester-based SaaS start-up in live events and ticketing to recruit a Customer Support Specialist. You will own issues end-to-end, help improve processes, and support customers across email, chat and phone, with a focus on resolving time-critical event delivery problems.

The role requires strong communication, relationship-building and problem-solving skills, plus experience with SLA/KPI management and support tools such as Zendesk or Intercom.

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