Key Account Manager supporting our new site at Aycliffe covering Durham, Tees Valley, Middlesbrough and North Yorkshire.
This is an exciting opportunity to work with a growing family business with a long-standing reputation for great customer service. Masfix is a market leader in fixings, fasteners, and tools in the North East, serving a broad range of industries with an expanding portfolio that includes engineering consumables, PPE, and workwear. The company combines fast, reliable service with competitive pricing and supports customers through advanced stock management solutions such as Vending, Kanban, and RFID. Established in 1982 and now led by second-generation leadership, Masfix has built a strong reputation for industry-leading products and innovative vendor-managed inventory solutions. Headquartered in Newburn, Newcastle, the company recently opened a second site at Newton Aycliffe Business Park to enhance operational efficiency and better serve a growing customer base across the UK. This new facility reflects Masfix’s commitment to long-term growth, streamlined deliveries, and outstanding customer service.
Role Description
This is a full-time, Key Account Manager role based at Masfix’s Newton Aycliffe facility. The Key Account Manager will oversee and grow relationships with key customers, acting as the primary point of contact for all commercial and service‑related matters. Day‑to‑day responsibilities include managing account portfolios, understanding customer requirements, developing tailored solutions, and coordinating with internal teams to ensure timely delivery and stock availability. The role involves preparing account plans, monitoring performance against targets, identifying opportunities for cross‑selling and upselling, and providing regular reports and forecasts to management. The Key Account Manager will also contribute to continuous improvement initiatives, support the implementation of VMI and other stock management solutions, and represent Masfix professionally at customer meetings and site visits.
Qualifications
- Demonstrated experience in Account Management and handling Key Accounts in a B2B environment.
- Strong Analytical Skills to interpret data, track KPIs, and inform Business Planning and forecasting.
- Proven Customer Service capabilities, with a focus on building long‑term, trust‑based relationships.
- Experience in Business Planning, including developing account strategies and growth plans.
- Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels.
- Solid understanding of industrial distribution, fixings and fasteners, tools, or related sectors (or willingness to learn quickly).
- Ability to work collaboratively with sales, operations, and logistics teams to deliver integrated solutions.
- Competence in using CRM systems and standard office software (e.g., Excel, Word, PowerPoint) for reporting and analysis.
- Valid driver’s license and readiness to travel to customer sites as required.
- Relevant vocational qualification or degree in business, sales, or a related field is advantageous, though equivalent experience is valued.
Benefits
- Competitive Salary
- Company car scheme
- Realistic bonus structure
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