Pension Administrator

Overview

In this role you will empower a pensions administration team to deliver accurate member benefits and timely responses. You’ll work closely with colleagues to support clients and ensure high-quality service, while benefiting from a supportive culture that values flexibility and professional growth. You will handle data, calculations, and reporting to help maintain accurate records and enable informed decisions. This is an opportunity to develop in pensions within a collaborative, client-focused environment that supports qualifications and wellbeing.

Pay / Benefits

• hybrid working
• flexible working arrangements
• support for professional qualifications
• wellbeing of our people
• location flexibility (Newport/UK centres)

Responsibilities

• Produce and verify member benefit calculations using automated routines
• Prepare and check standard explanatory letters
• Resolve pension queries via phone, live chat and email, escalating complex cases as needed
• Ensure accuracy of pension administration records (Compendia system)
• Manage pension contribution adjustments and recovery plans
• Collate and analyse data and prepare reports for senior team members
• Collaborate with payroll and client reward teams as required

Key requirements

• High accuracy and attention to detail
• Strong numerical skills
• Team orientation and collaboration
• Ability to maintain confidentiality and exercise discretion
• Strong prioritisation, multi-tasking and meeting deadlines
• Excellent organisational skills and ability to work independently
• Flexibility, honesty and respectfulness

• Customer-focused service
• Discretion and confidentiality
• Teamwork and collaboration
• Compendia administration system
• Microsoft Excel
• Microsoft Word

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