UK Complaint Resolution Specialist – Customer-First

American Express in the United Kingdom is recruiting a Complaints Handler to join our UK Complaints Operations team. The role focuses on delivering fair outcomes for customers and merchants, handling complaints across card, consumer, and merchant interactions, and ensuring adherence to FCA principles.

Training will be provided to cover all areas of our Blue Box operations. You will work in a dynamic environment, balancing workload across cases, while maintaining high standards of written and

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