Engineering Operations Support Specialist

Overview

In this role you will support Engineering teams to maintain data quality, automate processes, and streamline operations. You’ll work with engineering leaders and stakeholders to improve reporting, governance, and documentation, enabling smarter decisions. The position blends data-driven improvements with hands-on operational support and collaboration across Engineering Business Management. It’s a chance to shape operational excellence in a large, multi-brand home improvement group.

Pay / Benefits

• hybrid work model
• competitive benefits package
• career development opportunities
• inclusive environment

Responsibilities

• Drive data quality and insights to improve accuracy and decision-making
• Deliver process automation and continuous improvement using AI-driven and automated solutions
• Partner with Engineering stakeholders to coordinate activities and gather requirements
• Support operational excellence across core engineering processes (OKRs, reviews, onboarding, licensing, vendor management, purchasing, system updates)
• Manage documentation and governance including playbooks, guides, and SharePoint content
• Provide technical and administrative support, troubleshoot issues and aid tool adoption
• Enhance employee engagement and recognition through programs and events coordination
• Foster collaboration and capability building across Engineering Business Management
• Develop reporting and analytics capabilities using emerging technologies like AI and Power Platform
• Coordinate business operations and events to ensure smooth running of Engineering Operations

Key requirements

• Ability to work independently and within a team
• Strong technology skills and quick system learning
• Process improvement mindset
• Microsoft Power Platform expertise (incl. Power Automate)
• Familiarity with data analysis and BI tools
• Strong communication and interpersonal skills across organizational levels
• Desirable: high attention to detail
• Desirable: administrative support experience in engineering/technical environment
• Degree level education or equivalent experience
• Excellent problem-solving and analytical skills
• Basic SQL skills

• Strong communication
• Collaboration
• Attention to detail
• Microsoft Power Platform (Power Automate)
• Data analysis/BI tools
• Basic SQL

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