Library & information Officer

Overview

In this role you will deliver a high-quality library service that supports learning and community engagement. You will assist users in accessing information across formats, promote digital resources, and help keep library spaces welcoming and well-organised. The position blends frontline customer service with administrative tasks and support for library resources and systems. You will work within a collaborative team to adapt services to diverse user needs, driving accessible and inclusive information access. This is an opportunity to shape how residents connect with information and learning in a dynamic cultural environment.

Pay / Benefits

• 31 days + bank holidays leave
• potential hybrid working opportunities
• health and wellbeing support
• generous local government pension scheme
• discount schemes across leisure and culture

Responsibilities

• Deliver frontline library service and respond to enquiries
• Help users access information in multiple formats
• Promote and support the use of digital resources
• Maintain welcoming, well-organised and inclusive library spaces
• Provide administrative support and assist with library resources and systems
• Collaborate with colleagues to improve library services and respond to changing needs

Key requirements

• Enthusiastic, approachable and confident with a wide range of people
• Good communication and organisational skills
• Comfortable using digital systems
• Experience in library, information, customer service or education settings would be advantageous
• Willingness to learn, adapt and deliver excellent service

• customer-service ethos
• communication
• adaptability
• teamwork
• digital systems
• information services

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