Hybrid Transformation Programme Lead for Customer Service

Company: Retail
Apply for the Hybrid Transformation Programme Lead for Customer Service
Location: London
Job Description:

Sainsbury’s is hiring a Programme Manager to lead the delivery of transformation across our Retail & Digital division, focusing on Customer Service and Contact Centre operations. You’ll work with the Head of Account Management and senior stakeholders to coordinate multiple workstreams and ensure measurable benefits for customers, colleagues and the wider organisation.

You’ll bring structure, pace and clarity to complex initiatives, manage plans, risks and dependencies, and help teams adopt new

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Posted: October 11th, 2026