Sr. Partner Success Manager, eero

Overview

In this role you will drive the partner lifecycle for enterprise accounts, aligning internal teams to ensure onboarding, deployment, and ongoing optimization with partner success at the center. You’ll advocate for partners, translate their needs into actionable plans, and leverage data-driven insights to maximise partner value and customer outcomes. This position blends relationship management with cross-functional execution to deliver measurable impact. A core hook is shaping scalable partner experiences within a collaborative, outcomes-focused culture.

Responsibilities

• Manage the full partner lifecycle for large, complex strategic accounts from onboarding to ongoing optimization
• Define and coordinate programme requirements, address non-standard partner needs, and accelerate deployments
• Understand partners’ vision and objectives, anticipate needs, and resolve pain points before escalation
• Act as internal advocate, provide evidence to drive action, assist with sales demos and coordinate partner product training
• Prioritize partner-related work to maximise impact, identify efficiency opportunities, automate repetitive tasks, and design scalable workflows
• Influence partner-facing technology strategy and help optimize programmes for exceptional customer experiences
• Create and use reporting, analytics, data modeling, and business case analyses to uncover opportunities and track objectives
• Collaborate with Sales, Product, Engineering, and Manufacturing Operations to advance partner initiatives and resolve escalations
• Balance proactive outreach with reactive problem-solving and translate technical requirements into actionable plans
• Update stakeholders on programme status and ensure partners have the necessary resources to succeed with eero

Key requirements

• Experience with business development, partnership management, or sourcing new business
• Experience structuring and negotiating complex agreements and leading cross-functional groups to complete deals
• Experience developing, negotiating and executing business agreements
• Experience with sales CRM tools such as Salesforce or similar software

• Stakeholder management
• Cross-functional collaboration
• Proactive problem-solving
• Salesforce or similar CRM tools
• Data analysis and reporting
• Data modeling

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