IT Service Delivery Lead — Help Desk & Projects

AWD Online is seeking a Service Delivery Manager / IT Service Desk Manager to lead a busy IT Help Desk in Covent Garden, London. The role focuses on driving ticket resolution against SLAs, raising service standards and delivering excellent customer experience for clients on site.

You will oversee the Help Desk and IT Support Engineers, provide technical guidance on IT issues and projects, manage customer relationships, and lead service reviews and reporting.

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