Customer Information Guide — Digital-First Support Specialist (Temp)

Connect2Swindon, on behalf of Swindon Council, is recruiting a Customer Information Guide to support residents via the inbound call centre and Central Library. This temporary role looks to run up to February 2027 and focuses on delivering accurate information and signposting to online services while helping customers self-serve where possible.

You will listen to customer needs, respond with courteous, professional service, and work as part of a team to maintain high standards and timely

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