Operations Support Agent

• Competent and confident using computers and able to learn new systems quickly
• Comfortable working with data, emails and internal systems
• Able to work independently and use their own initiative
• Equally comfortable working as part of a wider operational team
• Strong communicators with good attention to detail
• Able to work effectively in a fast-paced environment with strict deadlines
• Reliable, professional and willing to learn
• Able to follow processes and controls accurately
• Supporting the day-to-day operation
• Shipment investigations
• Failed delivery/collection management
• Data entry and communication with drivers
• Investigating failed deliveries and collections
• Supporting the wider team with day-to-day operational tasks.

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