Front Desk Experience Lead – Guest Service & Ops

Company: Como Metropolitan London
Apply for the Front Desk Experience Lead – Guest Service & Ops
Location: City of Westminster
Job Description:

Como Metropolitan London is seeking a proactive Reception Team Leader to supervise day-to-day operations at the Front Office. You will ensure guest check-in/out efficiency, uphold LQA standards, and supervise reception staff while collaborating with Reservations, Concierge, F&B and Housekeeping.

This role requires strong English communication and a professional, well-presented appearance. Knowledge of OPERA PMS or CLOUD is essential to deliver consistent guest experiences.

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Posted: October 9th, 2026