Level 2 Administration Assistant Apprentice

• Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records
• Assist with monitoring email inboxes, responding to routine enquiries and escalating complex queries to colleagues or supervisors
• Assist with basic analysis and reporting, including member engagement, course attendance and feedback summaries

Skills required

• Produce clear written work with good accuracy
• Organise and prioritise tasks
• Communicate effectively with colleagues and customers
• Comfortable using Microsoft Office and other workplace technology

Qualifications required

• a minimum of 5 x GCSEs which must include both English and Maths at a grade 4/C or above
• Applicants without these grades should be able to demonstrate sufficient English, Maths and digital skills to undertake the apprenticeship and perform the role effectively

Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.

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