Client Director – UK and Europe Airline Industry – Digital and Data Services

Overview

In this role, you will lead Go-To-Market efforts for Thoughtworks’ RCTT group in Europe with a Retail focus in UK&I. You’ll own the full sales cycle, manage strategic accounts, and shape joint delivery governance with industry specialists. You will develop and execute key account plans, grow a Retail portfolio, and convert opportunities into profitable engagements. You join a collaborative, growth-minded team to drive value through digital transformations across Customer Experience, Product Innovation, and more.

Responsibilities

• Establish and grow long-term, value-based relationships with senior client stakeholders
• Farm and manage 1–3 accounts at a time (including 1–2 prospect accounts)
• Drive 20–50 million USD in annual revenue from accounts
• Create and execute existing account strategies and win-win value propositions
• Develop IP and best practices for client and portfolio development
• Position the company as a strategic business partner beyond software delivery
• Contribute to go-to-market plans for the account and industry vertical (RCTT)
• Report account activity and opportunity status to RCTT leadership
• Support continuous margin improvement in sold and delivered work

Key requirements

• Deep understanding of the retail industry and consumer goods trends
• Strong industry network in retail
• Experience in executive revenue-generating roles with strategic partnerships (C-suite)
• Consultative and solution-oriented client engagement experience
• Ability to drive thought leadership and communicate industry trends
• Experience in agile (custom) software development project delivery and understanding technical momentum

• Strategic thinking
• Strong consultative instincts
• Relationship-building and credibility with executives
• Agile software development project delivery
• Industry trend analysis and client storytelling
• Experience with digital transformation offerings (Customer Experience, Data Modernization, AI Readiness)

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