Regulatory Complaints & Compliance Lead

Marshall Motor Group is seeking a Dispute Resolution Officer in Bolton (one day a week in the office). The role owns the end-to-end complaint process to ensure timely, customer-focused outcomes in a FCA-regulated environment.

In addition to complaint handling, you will update customers, maintain records, and contribute to regulatory reporting and continuous improvement. The role offers up to £40,000 per annum, 40 hours weekly, and benefits including life assurance, pension, and employee

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