Senior Service Designer — Transform Customer Journeys (Hybrid)

Lloyds Bank plc in Manchester is seeking a Senior Service Designer on a 12 Month FTC to shape end-to-end customer experiences within our Transport design team. You’ll collaborate with product owners, engineers and researchers to uncover priorities and define scope for new and enhanced services.

You’ll apply systems thinking, bring strong storytelling and communication skills, and help evolve our design practice across agile teams while advocating for user-centred outcomes and accessible content.

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