Account Manager

Overview

In this FTC Account Manager role, you will own client relationships and coordinate cross-functional teams to deliver digital marketing campaigns on time and within budget. You’ll serve as a primary day-to-day contact, manage briefs from inception to delivery, and oversee timelines, costs, and governance. You’ll contribute to creative and strategic work across digital channels while keeping senior stakeholders informed. This is an opportunity to shape client outcomes within a collaborative, inclusive agency culture.

Responsibilities

• Build and sustain trusted client relationships and act as the main day-to-day contact
• Manage client briefs through to delivery
• Coordinate internal teams across multiple projects and workstreams
• Oversee project timelines, budgets, and documentation
• Lead client calls and present project updates with confidence
• Support development of digital-focused creative and strategic work (with some events)
• Monitor and escalate risks; ensure governance and compliance across client work

Key requirements

• Agency-based experience
• Experience delivering digital marketing campaigns (preferably eCommerce, website, SEO)
• Strong project management skills for multiple priorities and deadlines
• Experience budgeting, estimating, invoicing, or financial tracking
• Clear, professional written and verbal communication
• Confidence leading client conversations, meetings, and presentations
• Proactive, solution-focused mindset
• Proficient in Microsoft Office

• Relationship-building
• Excellent communication
• Proactivity
• Digital marketing campaign delivery
• eCommerce, website, SEO experience
• Budgeting and financial tracking

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