Senior Customer Success Account Manager- Public Sector

Overview

As a CSAM, you will lead delivery and serve as a trusted partner for strategic public sector customers, accelerating value realization across Microsoft platforms. You collaborate with cross-functional teams to align resources, manage governance, and drive customer outcomes post‑sale. You will nurture executive relationships and orchestrate programs to boost adoption and satisfaction. This role offers growth in cloud delivery leadership within a mission‑driven, inclusive culture.

Responsibilities

• Nurture and expand executive relationships to align priorities and govern delivery planning
• De-risk and accelerate Microsoft solution delivery through team orchestration across cloud platforms
• Align customer objectives with Microsoft portfolio and link CSPs to account plans
• Lead strategic program planning, reviews, and stakeholder management to deliver customer outcomes
• Assess customer health across cloud services and ensure resilience and value realization
• Develop and broaden technical competency to advise customers on Microsoft solutions

Key requirements

• Passion for technology and driving customer value
• Proven ability to partner with account teams and build customer relationships across business and technical areas
• Experience leading and coordinating internal delivery teams
• Strong communication, presentation, and executive-facing facilitation skills
• Ability to drive decisions, resolve conflicts, and influence stakeholders at all levels
• Experience in customer-facing roles (CSAM, Account Management or Service Delivery)
• Willingness to travel nationally (0–30%)
• Ability to multi-task in a dynamic environment and continuously learn

• communication
• stakeholder influence
• collaboration
• cloud platforms awareness
• technical competency across Microsoft solution areas
• ability to translate business goals into technical solutions

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