IT Service Desk Technician – First-Line Support

United Welsh is seeking a Service Desk Technician to be the first point of contact for colleagues needing IT help. You will resolve issues, provide friendly customer service, and manage support requests from initial contact through to completion.

The role requires hands-on work with Windows and Microsoft 365, asset management, and clear documentation. Please note the role requires regular presence at Caerphilly Head Office, with an average of about 3 days on site per week.

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