Business Change Manager

Overview

You will lead change initiatives for business transformation projects across NHS Shared Business Services, focusing on readiness, adoption and benefits realisation. You will link project delivery with people and processes, enabling new services and ways of working with minimal disruption. You’ll collaborate with cross‑functional teams and stakeholders to understand impacts and design targeted interventions. This role offers the opportunity to shape transformation in a large, mission‑critical NHS context and contribute to lasting value.

Pay / Benefits

• car allowance
• 25 days annual leave
• private medical
• life assurance
• pension
• flexible benefits fund

Responsibilities

• Develop and implement change management strategies and plans to maximise colleague adoption and embed change
• Support client onboarding and transition activities with organisational readiness and stakeholder engagement
• Assess change impacts and business readiness, present findings and tailor interventions to support adoption
• Integrate change management activities into project delivery plans with project managers and operational leaders
• Oversee training needs analysis and coordinate training to equip colleagues for change
• Support benefits realisation planning and track outcomes to assess impact of change initiatives

Key requirements

• Demonstrable experience of managing organisational change in a large or complex environment
• Ability to assess impacts across people, process, technology and governance
• Experience of business readiness assessments and readiness planning
• Strong stakeholder management and influencing skills across all levels
• Ability to identify adoption challenges and implement interventions to improve uptake
• Experience of supporting benefits identification, measurement and realisation, and embedding change in delivery plans

• Stakeholder management
• Influencing skills
• Cross-functional collaboration
• Analytical thinking
• Change management methodologies
• Data and management information to identify trends and support decision-making

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