Retail Customer Service Manager – Flexible Shifts

Entain is a global leader in sports betting and gaming with brands like Ladbrokes and Coral. The Retail Customer Service Manager will lead a shop team, deliver top customer service, and drive standards daily in a high-energy betting shop environment.

You will report to the Shop Manager and be responsible for taking bets, handling cash, demonstrating products, resolving customer concerns, and achieving shop targets while maintaining high standards. The role supports a flexible weekly rota.

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