Parts Sales Advisor

We are recruiting on behalf of a reputable automotive group in Croydon for the position of Parts Sales Advisor. ThisParts Sales Advisor role offers an excellent opportunity for experienced motor trade professionals to advance their careers within a thriving, multi-franchise dealership. The Parts Sales Advisor will be integral to the success of the business, providing exceptional customer service and expert product knowledge.

Benefits

• Competitive salary starting from £29,000 to £30,000 per annum, with potential OTE of up to £36,000 including bonuses as aParts Sales Advisor
• Monday to Friday hours (7:00am – 5:30pm), with no weekends required
• Genuine career progression opportunities within a well-established, supportive environment
• Generous holiday package (20 days plus bank holidays) and pension scheme
• Recognition programmes, including length of service celebrations
• Supportive team environment focused on delivering excellent customer service and account management

Duties

• Respond promptly and professionally to customer sales enquiries, orders, and complaints
• Provide accurate and efficient parts lookup and pre-pick customer orders
• Handle customer queries with attention to detail, clarifying requests as necessary
• Upsell products and services to meet sales targets
• Maintain precise records within the CRM system, including call logs and reports
• Escalate customer issues to senior parts advisors or management when required
• Follow company policies and procedures throughout all interactions
• Attend regular training to stay up-to-date with product offerings and company policies
• Support the team in delivering excellent customer service and fostering client relationships

Requirements

• Previous experience as a Parts Advisor, either within a franchise or in a similar automotive environment
• Proficiency with parts lookup systems such as Kerridge or equivalent
• Strong communication and interpersonal skills
• A positive attitude with a desire to progress within the automotive trade
• Good organisational skills and attention to detail
• Ability to work effectively within a team environment

If you meet the above criteria and are eager to take the next step in your automotive career, this Parts Sales Advisor role provides a rewarding environment with ongoing development opportunities.

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