SaaS Customer Success Manager – Growth & Retention (Hybrid)

Lead Forensics in Portsmouth is seeking an Account Manager (Customer Success Manager) for a hybrid office-based role. You will manage a portfolio of business customers, drive renewals and upsell opportunities, and coordinate with internal teams to resolve issues.

Requires 2-3 years in a client-facing role and CRM experience; strong communication, stakeholder management, and a strategic, proactive mindset are essential. Competitive package includes progression, training, and incentives.

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