Customer Success Manager

Customer Success Manager

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.

Key duties and responsibilities

• Support and develop long-term relationships with customers and partners
• Act as the main point of contact for customers after the sale
• Guide customers through onboarding and into the start of their contract
• Provide training, demos and support to help customers use portals and tools effectively
• Monitor customer engagement and account activity to identify risks or opportunities
• Carry out regular check-ins to ensure customers remain satisfied
• Liaise with suppliers to support smooth service delivery
• Represent the customer voice internally and share feedback across the business
• Identify upsell, cross-sell and account growth opportunities
• Review customer success metrics such as usage, engagement and renewals
• Prepare reports and dashboards to track customer performance
• Maintain accurate customer and account data across systems
• Resolve customer complaints or concerns professionally and in a timely manner

Requirements

• Experience in an Account Management or Customer Service role is essential
• Experience within a Customer Facing role is preferred
• Communication skills
• Proactive
• Experience using Salesforce is desirable but not essential

Details

• Monday-Friday
• Office based role in Newbury

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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