Account Specialist – Global Benefits Management

Overview

In this role, you will support the Global Benefits Management team to deliver high-quality client service for multinational accounts. You’ll collaborate with Account Managers and internal teams across locations to ensure smooth delivery of work streams. You’ll help prepare client calls, monitor timelines, and analyze data to identify themes and trends. The position offers hybrid work in the UK and a pathway to develop in a global, client-focused environment. You’ll contribute to impactful benefits solutions and cross-functional coordination.

Pay / Benefits

• professional development opportunities
• interesting work
• supportive leaders
• inclusive culture
• career opportunities
• benefits and rewards to enhance well-being

Responsibilities

• Support Account Managers with day-to-day client account activity
• Liaise with internal teams across local and global locations
• Help prepare for and support client calls, including tracking actions and follow-ups
• Assist with monitoring timelines, deliverables, and priorities
• Review data to identify key themes, trends, and insights
• Maintain accurate records, documentation, and status updates
• Use technology and business systems effectively to support reporting and workflow management
• Contribute to efficient coordination across accounts and projects

Key requirements

• Strong organisational and project management skills
• Confidence using technology and digital tools
• An interest in analysing data and identifying trends
• Strong attention to detail and ability to manage multiple priorities
• Good communication and collaboration skills
• A proactive, dependable, and adaptable approach
• Willingness to learn and develop in a fast-paced client environment

• communication
• collaboration
• proactivity
• technology and digital tools
• data analysis
• reporting and workflow management systems

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