Client Manager

Overview

In this senior role you will manage governance and service delivery for multinational client programmes, serving as the primary link between clients and internal underwriting, claims, and operations. You will focus on retention, service quality, and delivering an excellent client experience without business development duties. You’ll lead governance meetings, coordinate service standards, and advocate for the client across teams to drive value. The position offers meaningful impact through improving delivery, onboarding, and renewal readiness within a global insurance context. Your work helps ensure high client satisfaction and seamless programme execution.

Responsibilities

• Lead client governance and stewardship meetings
• Coordinate delivery and service standards of multinational programmes
• Build strong relationships with senior client stakeholders
• Monitor client satisfaction and service performance
• Manage complex client escalations and coordinate resolution
• Drive retention planning and renewal readiness
• Identify opportunities to improve service delivery and client value
• Support onboarding and implementation of multinational programmes
• Act as the internal voice of the client across underwriting, claims and operations

Key requirements

• Strong experience in the insurance industry, ideally with large corporate or multinational clients
• Strong client and stakeholder management experience
• Knowledge of complex commercial or multinational insurance programmes
• Excellent communication and relationship-building skills
• Experience coordinating multiple teams to deliver for clients
• Ability to manage complex issues and escalations effectively
• Strong focus on client retention, service quality and continuous improvement

• communication skills
• relationship-building
• stakeholder management
• problem-solving
• collaboration

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