Service Manager

A Service Manager is required to join a supplier of capital machinery across the UK. The role will report the General Manager and lead a team of 12 engineers and support staff. The role is mainly office based with some travel UK wide to customer sites.

• Leading and developing a nationwide team of Service Engineers and Administrators
• Managing service activities across the UK and overseas
• Maintaining strong customer relationships and ensuring high service standards
• Overseeing SLAs, KPIs and service performance
• Supporting engineers and preparing technical quotations for contract customers
• Driving process improvements and departmental growth
• Managing escalations and resolving complex customer issues

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