Hybrid Service Desk Analyst: Windows and Mac Support

Diligent Corporation is seeking an Associate Service Desk Analyst to provide frontline technical support for employees across hardware, software, and network issues. You will manage incidents from start to finish, update stakeholders, and escalate complex problems to the right teams as needed.

The role emphasizes strong communication, analytical thinking, and a proactive approach to improving IT processes, documentation, and user experience within a global team.

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