Service Desk Analyst: Rapid IT Support & Microsoft 365

FRP Advisory Group is seeking a Service Desk Analyst to provide first‑line IT support across UK sites. You will resolve incidents, manage requests, and maintain accurate records while delivering strong customer service.

You’ll work with Windows OS, Microsoft 365, and common business apps, using ITSM tools like ServiceNow or Remedy. The role requires collaboration and effective prioritization in a fast‑paced setting.

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