Company: CMA CGM

Apply for the Inside Sales Manager

Location: Liverpool

Job Description:

To manage the Inside Sales Team‘s activities, with the primary objective being to increase volume and revenue in accordance with UK Sales targets and deliverables.
Assisting the Local Sales General Manager in driving the Commercial strategy of the Local Sales Team

Coach and manage the Inside Sales team, striving to achieve a team culture of high performance and engagement and supporting your team to achieve their personal objectives (i.e. Business, performance and personal development)
Participate in establishing the Commercial action plan, ensuring the UK&I Agency Sales’ segmentation is correct and up to date in in-house systems
Proactively identify commercial market opportunities and leads, working collaboratively with relevant stakeholders to capitalise on opportunities
Plan and conduct commercial visits & calls with relevant customer groups
Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA)
Create Opportunities, Account Potentials and Account Plans for market identification and opportunities to grow and develop our business
Weekly Review of Local Sales Team performance in accordance with agreed KPI’s, recognising success and proactively supporting and managing instances where improvements may be required
Monthly Review of Sales performance vs. budget, Customer interactions and Trade Performance, reporting on key trends and observations
Provide reporting and commentary for UK&I General Manager & UK CCO as required
Work collaboratively with Agency Trade Manager, proactively updating with Market rates and key market information as required

Ensuring input and maintenance of commercial data and information in in-house systems (personal and that of your team) are accurate, timely and updated as required
Work collaboratively with UK Sales Support team, i.e. on regarding customer pricing requests
Work collaboratively with Customer Care teams to ensure customer experience issues are resolved effectively and in a timely manner
Actively contribute to the development of overall market share and turnover in accordance with UK commercial strategy
Management of customer credit facilities

Ensuring input and maintenance of commercial data and information in in-house systems (personal and that of your team) are accurate, timely and updated as required
Work collaboratively with UK Sales Support team, i.e. on regarding customer pricing requests
Work collaboratively with Customer Care teams to ensure customer experience issues are resolved effectively and in a timely manner
Actively contribute to the development of overall market share and turnover in accordance with UK commercial strategy
Management of customer credit facilities

Extensive people leadership and management experience, with the ability to foster a culture of high performance and engagement within your team.
Experience within a Sales and Account Management environment wtihin the Shipping industry
Excellent communication skills, with the ability to build rapport and effective relationships with customers and key stakeholders
Pro-active approach to your work, with ability to organise and manage diverse workload and priorities in a fast-paced environment
High attention to detail, with demonstrable experience of working with & Managing data and information
Excellent IT skills, with experience of MS Office packages, e.g. MS Excel and MS Powerpoint
Experience of identifying opportunities to improve existing processes and systems, adopting a solutions-focused approach to ensuring processes remain effective and fit-for-purpose
Demonstrable experience of working with Business systems / CRM

Job description:

To manage the Inside Sales Team‘s activities, with the primary objective being to increase volume and revenue in accordance with UK Sales targets and deliverables.
Assisting the Local Sales General Manager in driving the Commercial strategy of the Local Sales Team

Coach and manage the Inside Sales team, striving to achieve a team culture of high performance and engagement and supporting your team to achieve their personal objectives (i.e. Business, performance and personal development)
Participate in establishing the Commercial action plan, ensuring the UK&I Agency Sales’ segmentation is correct and up to date in in-house systems
Proactively identify commercial market opportunities and leads, working collaboratively with relevant stakeholders to capitalise on opportunities
Plan and conduct commercial visits & calls with relevant customer groups
Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA)
Create Opportunities, Account Potentials and Account Plans for market identification and opportunities to grow and develop our business
Weekly Review of Local Sales Team performance in accordance with agreed KPI’s, recognising success and proactively supporting and managing instances where improvements may be required
Monthly Review of Sales performance vs. budget, Customer interactions and Trade Performance, reporting on key trends and observations
Provide reporting and commentary for UK&I General Manager & UK CCO as required
Work collaboratively with Agency Trade Manager, proactively updating with Market rates and key market information as required

Ensuring input and maintenance of commercial data and information in in-house systems (personal and that of your team) are accurate, timely and updated as required
Work collaboratively with UK Sales Support team, i.e. on regarding customer pricing requests
Work collaboratively with Customer Care teams to ensure customer experience issues are resolved effectively and in a timely manner
Actively contribute to the development of overall market share and turnover in accordance with UK commercial strategy
Management of customer credit facilities

Extensive people leadership and management experience, with the ability to foster a culture of high performance and engagement within your team.
Experience within a Sales and Account Management environment wtihin the Shipping industry
Excellent communication skills, with the ability to build rapport and effective relationships with customers and key stakeholders
Pro-active approach to your work, with ability to organise and manage diverse workload and priorities in a fast-paced environment
High attention to detail, with demonstrable experience of working with & Managing data and information
Excellent IT skills, with experience of MS Office packages, e.g. MS Excel and MS Powerpoint
Experience of identifying opportunities to improve existing processes and systems, adopting a solutions-focused approach to ensuring processes remain effective and fit-for-purpose
Demonstrable experience of working with Business systems / CRM

We offer:

Not only do we offer a competitive salary, we also offer a generous benefits package including:

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

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Posted: October 11th, 2026