Product Delivery Specialist – Ambulance Operations
The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.
In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area known as Product Delivery Teams.
Product Delivery Teams are responsible for the end-to-end delivery of digital products and services. Their core objectives are to design, build, test, deploy, and continuously improve digital solutions that align with Trust strategic goals, workforce efficiency and patient excellence.
Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable.
There is a minimum 40% onsite presence required, this is subject to change in line with Trust policy and local requirements.Postholder will be required to provide out of hours support through commitment to the on-call rota
Main duties of the job
The Product Specialist role is a technical, lead specialist role with knowledge in their area of expertise. The role supports the Product Delivery Owner and the Senior Product Specialist in the design and delivery of solutions for the applications / systems and infrastructure within their technical area.
The Product Delivery Specialist will be responsible for supporting the product delivery owner and senior product specialist in the design and delivery of technical solutions for the applications / systems and infrastructure within their technical area.
- In conjunction with the Product Delivery Owner and Architecture Team develop and create new services and requests aligned to the Digital and Data strategic plan
- Contribute to the specification, design, development, build, test and delivery of all services within area of expertiseDesign and plan complex technical architectures and blueprints.
- Provide technical knowledge and subject matter expertise advising staff across the Trust
- Support the planning and delivery of LAS wide Digital and Data Services projects
- Support the smooth mobilisation of new systems and technologies into day-to-day operational use.
- Work with operational and corporate teams to develop and upgrade existing solutions
- Proactively enhance and develop existing digital solutions.
- Implement system upgrades as necessary, including comprehensive testing, ensuring disruption to service is minimised and robust contingency roll back arrangements are in place.
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Person Specification
Qualifications, Accreditations, Education
- Educated to degree level in IT related subject / or equivalent senior technical management experience within an IT department
- Information Technology Infrastructure Library (ITIL) Foundation level or obtain qualification within 6 months
- PRINCE2 Foundation or obtain qualification within 6 months
Experience
- Experience working in an IT development / digital services role delivering ambulance IT systems and ancillary services to support critical services and applications
- Experience of developing and implementing ambulance systems and architectures focusing on high availability and disaster recovery to meet business needs
- Experience of installing, configuring, administering and troubleshooting systems utilising advanced diagnostic tools and techniques to identify root cause of complex issues
Knowledge and Skills
- Knowledge of mission critical computer systems and relevant interfaces and the need to provide high levels of service availability in support of key business objectives
- Knowledge of underlying infrastructure and supporting IT systems for deploying and managing ambulance IT systems
- Ability to design and implement ambulance and ancillary IT solutions and improvements that meet specific business needs and apply best practice, including creating high-level and low-level designs and test plans.
Personal Abilities
- Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
- Positive and demonstrable commitment to personal and career development by a continuous record of achievement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Product Delivery Owner – Ambulance Operations
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