Senior Director, Costa Coffee Global Master Data Management

Overview

In this role you lead Costa Coffee’s Global Master Data Management (MDM) in a fast-paced, cross-functional setting. You define and execute the MDM strategy, governance, and operating model, ensuring trusted, high-quality data across multiple domains to enable data-driven growth and compliant, efficient operations. You collaborate with executive leadership, technology, and external partners to modernize platforms and scale global capabilities. You will shape data governance, quality, and stewardship as strategic assets for the business.

Responsibilities

• Define and execute the Costa MDM vision, strategy, and operating model
• Build a multi-year roadmap aligned with growth, transformation, and regional needs
• Drive global data transformation initiatives to improve quality and time-to-market
• Standardize master data practices across regions while considering local requirements
• Develop business cases and investment strategies with measurable value and ROI
• Establish enterprise governance, stewardship, policies, and controls for MDM domains
• Ensure data quality ownership and lifecycle management with cross-functional alignment
• Lead global data operations supporting machine, customer, vendor, cost center, pricing, and related processes
• Oversee platform strategy, modernization, and data management capabilities with tech partners
• Manage external vendors and outsourcing to improve service quality, scalability, and cost efficiency
• Define data quality objectives, monitoring, and remediation to enable reliable reporting and analytics
• Lead talent development and foster a data-driven, collaborative culture
• Executive stakeholder management to align investments with business strategy
• Support product launches, market expansions, and transformations with trusted data

Key requirements

• 10+ years of progressive MDM/Data Governance/EDM experience
• 7+ years of global leadership experience
• Proven success in enterprise-wide MDM transformations and operating model design
• Experience scaling modern MDM platforms and governance frameworks
• Experience managing large-scale technology implementations and digital transformations
• Track record of building business cases and securing executive sponsorship
• Experience managing strategic vendors and managed service providers
• Experience in multinational, matrixed organizations
• Experience in consumer products, beverage, retail, manufacturing, supply chain, or franchise models preferred

• Strategic planning
• Executive stakeholder management
• Organizational transformation
• Enterprise Master Data Management (MDM)
• Data Governance
• Data Stewardship

…