Managing Consultant – FS – Operational Excellence and Process Improvement

Overview

In this role you will shape Operational Excellence and Process Improvement services for Financial Services, helping clients transform performance. You will lead the development and delivery of OE/OPI offerings, build a steady pipeline, and tailor solutions to client needs. You’ll work to close deals, oversee transformation programmes, and ensure high delivery excellence and client satisfaction. This position offers the chance to influence FS-related IP and drive revenue growth within a global consulting practice.

Responsibilities

• Develop and lead OE/OPI capabilities and offerings for the Financial Services sector
• Create a robust GTM strategy and maintain a steady pipeline of opportunities to meet revenue targets
• Draft FS-specific OE/OPI proposals and help close deals
• Lead and oversee OPI implementation programmes, ensuring delivery excellence and high client satisfaction
• Develop FS-related IP for OE/OPI transformations
• Ensure successful delivery with opportunities for follow-on projects and referrals

Key requirements

• Strong background in Operations Excellence within Financial Services
• Leadership experience in a consulting environment
• Expertise in Process Improvement, Operational Optimisation, Process redesign/gov and digitization (Celonis, AI)
• Project & Programme Delivery experience (PMP, Prince2, Agile)
• Automation expertise (AI, RPA)
• Understanding of consulting structures, frameworks, and financial principles
• Extensive FS industry network to penetrate new buying centers in existing clients
• Knowledge of OE/PI trends affecting FS (digitalisation, automation, risk/compliance)

• Engagement leadership and owning outcomes
• Coaching and mentoring teams
• Cross-functional collaboration and relationship building
• Lean Six Sigma (Green/Black Belt)
• Operational Optimisation (Lean/Kaizen)
• Process redesign/governance and digitization (Celonis, AI)

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